A Community Manager fills many roles at CoLab. Not only serving as a host and event planner, the Community Manager is the voice of the members and the face of CoLab to the public. You will get the chance to build and encourage relationships in our diverse culture.
The CoLab Community Team is here to give our members the hospitality and service they need to run their business to the fullest potential, and manages the day-to-day operations of each location.
This role is best filled by an extrovert and hyper-networker that loves people and building relationships. This person often has experience in hospitality or the service industry, typically with management experience (not required). Even if no staff are managed by the Community Manager, management experience will help balance the often conflicting role that members play in a coworking space; that of customer and office coworker. A Community Manager’s sole purpose is to manage, improve, and exploit relationships in the coworking space to keep a harmonious environment, create member-to-member and member-to-partner connections, and thus create a “stickiness factor” so members keep coming back.
Greeting guests and informing members of guest arrival
Accepting packages and sorting mail
Opening and closing space daily
Keeping kitchen area up (brewing coffee, loading/unloading dishwasher, etc.)
Keeping space tidy throughout the day
Tours and Member Signups
Introducing new members to the community and facilitating connections
Membership Sales Strategy
Hosting member gatherings (events, Meetups, happy hours, clubs, etc.)
Member Policy Development and Enforcement
Creating the space “vibe” (a general awesome feeling that resonates with your members)
Member Communication Strategy
Billing Dispute Resolution
Experience and Requirements
Must have strong verbal and written communication skills;
Cold-outreach experience a plus;
Understanding and experience managing a team of employees and volunteers;
Exceptional organizational and multitasking skills;
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy;
Passion and understanding for entrepreneurial communities;
Passion and understanding for CoLab’s mission and values.
Customer service and/or sales experience is a plus;
Project management and business operations experience is a plus;